Privacy Policy - Gig Expert | AI Web Builder & Growth ServicesGig Expert

Last Updated: 25/02/2026

1. Introduction

Gig Expert LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://gig.expert), engage our consultancy services, or use our freelance marketplace platform.

Company Details:
Gig Expert LTD is registered in England and Wales.
Company No. 16378077.
Based in Bournemouth, United Kingdom.
Email: [email protected]

Gig Expert LTD acts as the Data Controller for the personal data processed through this website.

2. Information We Collect

We may collect and process the following categories of data:

Identity Data: Name, business name, username.
Contact Data: Email address, phone number, billing address.
Technical Data: IP address, browser type, device type, operating system.
Usage Data: Information about how you use our website and services.
Transaction Data: Payment details (processed securely via third-party payment providers).
Project Data: Files, documents, or information shared during consultancy or freelance engagement.

3. How We Collect Your Data

We collect data when you:

Submit an enquiry or contact form.
Purchase services.
Create an account (if applicable).
Communicate with our team.
Browse our website (via cookies and analytics tools).

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual Necessity: To provide services you have requested.
Legitimate Interest: To improve website performance, security, and service quality.
Consent: For marketing communications and non-essential cookies.
Legal Obligation: To comply with financial, tax, and regulatory requirements.

5. How We Use Your Data

We use your information to:

Deliver consultancy and freelance services.
Manage contracts and invoices.
Provide customer support.
Improve website experience and usability.
Detect fraud, abuse, or security threats.
Send service-related communications.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and monitor website performance.

We may use analytics tools such as Google Analytics or behavioural tracking tools to understand how visitors interact with our website. These tools collect anonymised or pseudonymised data including IP address and browsing behaviour.

You may control non-essential cookies through your browser settings or via our cookie consent banner.

7. Data Sharing & Third Parties

We do not sell your personal data.

We may share data with:

Payment processors.
Hosting providers.
Analytics providers.
Professional advisers (legal, accounting).
Freelancers or contractors strictly where necessary for service delivery.

All third parties are required to respect the security of your personal data.

8. International Transfers

Where data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.

9. Data Retention

We retain personal data only as long as necessary:

Client contracts and invoices: minimum 6 years for UK tax compliance.
Enquiry data: up to 24 months unless converted into a client relationship.
Analytics data: as determined by analytics provider settings.

10. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request erasure (“Right to be Forgotten”).
Request restriction of processing.
Object to processing.
Request data portability.

To exercise any of these rights, please contact [email protected].

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including secure hosting environments, encrypted connections (SSL), and restricted internal access.

12. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.